Tarion warranty claims (1-, 2- and 7-year)Tarion 하자 보증 청구

What is it?

A new home built in Ontario comes with a statutory warranty (a warranty set by law). A warranty claim is how you ask for repairs under that warranty when something goes wrong after you move in.

The builder gives the warranty and Tarion backs it up (a “backstop”). So the builder must first deal with the problem directly. If the builder does not fix it, or says it is not covered, you make a claim with Tarion. Tarion reviews the claim and, if it is covered, makes sure it gets resolved.

What do the 1-, 2- and 7-year warranties cover?

Coverage starts on the possession date (for a condo, the occupancy date) and continues even if the home is sold. The start date is the date on the CCP (Certificate of Completion and Possession) the builder gives you.

Coverage limits are in the “Tarion” entry. The limit depends on the date the project’s first Agreement of Purchase and Sale was signed. For example, if that first agreement was signed on or after July 1, 2023, the limit is $400,000 for a freehold home and $300,000 for a condo unit.

Claim forms and deadlines

Tarion says the easiest way to claim is its MyHome online portal. You can open an account on or after your possession date (warranty start date) and send forms to the builder and Tarion at the same time. Days are counted from the possession date.

The Year-End Form has a 10-day grace period after the deadline, but you must submit it manually and give written proof that you told the builder during the 1-year warranty period. Forms and dates were checked on Tarion’s website on October 31, 2026.

How a claim moves forward

1. First tell the builder about the problem in writing (for example, by email) and give them a chance to look at it and fix it. You must let them into the home to do repairs.
2. If the builder does not fix it, file the right form (see the table) through MyHome before the deadline.
3. Filing a form starts the builder’s 120-day first repair period. During this time the builder should repair or resolve covered items. Exterior work and emergencies can have different timeframes, and the 120 days do not apply to major structural defects.
4. If it is still not fixed, ask Tarion for conciliation. In conciliation, Tarion decides whether the items on your form are covered by the warranty in the law. In most cases it involves an inspection at your home with the builder’s representative there.
5. If the conciliation report lists covered items, the builder has a final 30 days to resolve them. Tarion contacts you 30 days after the report to check. If anything is left, Tarion does a claim inspection or desk assessment to see whether the builder resolved it properly, and if not, the claim moves to Tarion’s own claim resolution process (Claim Resolution by Tarion).

When can you ask for conciliation?

• Items on an Initial Form or Mid-Year Form: from when the form is submitted until the next form’s submission date.
• Items on a Year-End Form: until 150 days after the Year-End Form submission date.
• Second-Year and Major Structural Defect forms: only within 30 days after the builder’s first repair period ends.
• Missing these windows can make it harder to get Tarion’s help. Turn on MyHome notifications.
• The law lets Tarion set fees, and refunds, for conciliation requests in its by-laws (Ontario New Home Warranties Plan Act, s. 23 (1)). We could not confirm on these pages whether there is a fee now or how much it is, so check with Tarion before you ask.

What is not covered

• Normal wear and tear, and normal shrinkage of materials as they dry after construction.
• Damage from dampness or condensation because the owner did not ventilate properly, and damage from poor maintenance.
• Changes, removals or additions made by the owner, and defects in materials, design or work the owner supplied.
• Acts of God, damage caused by municipal services or other utilities, and insect or rodent damage unless the construction broke the Building Code.
• Surface defects the owner accepted in writing at the date of possession.
• Household appliances (fridge, stove, washer and so on) are treated as personal property (chattels), not part of the home. Only damage from the builder’s installation is a 1-year warranty item. Out-of-the-box marks, manufacturer defects, a different brand and missing appliances must be taken up with the builder or the manufacturer.

Other coverage to know

• Extended warranty for missing items: for an item that was completely missing on possession day, coverage starts on the day the builder installs it. To keep this, you must report the missing item on a Tarion form within the first year.
• Temporary Relocation Warranty: if a warranty repair makes the home unlivable (no usable kitchen, no usable toilets, toxic mould and so on), the builder is expected to pay up to $150 a day, to a maximum of $15,000. If the builder does not pay, you can ask Tarion for help.
• Tarion says it may consider extra compensation for incidental costs of moving or replacing items during a warranty repair.
• You can ask Tarion at any time how much of your home’s warranty limit has been paid out and how much is left.

An example

Condos and resale homes

• Condo units: the owner claims problems inside the unit using the same forms. The 1-year warranty starts on the occupancy date.
• Condo common elements (hallways, lobby, roof and so on): the condo board, not the unit owner, deals with these under the common elements warranty. Tell the board if you see a problem.
• If you bought a home under 7 years old from another owner: you may still get the rest of the warranty. Tarion says to email customerservice@tarion.com to transfer the warranty into your name.
• Tarion says a builder who pressures you not to claim or not to contact Tarion breaks the builder Code of Conduct regulated by the HCRA (the builder regulator).